Returns and Refunds

What is your returns policy?

We want you to be delighted with your purchase which is why we offer a no fuss 7 day money back guarantee (only wallet). If for any reason you are unhappy with your purchase (change of mind not applicable), you can return it to us in its original condition and packaging, within 7 days of the date you received the item. Please note that you will be responsible for delivery costs and the costs of returning items to us – unless we delivered the item to you in error, or if the item is faulty or defective. For your protection, we recommend that you use a recorded-delivery service when returning items. We are not liable and cannot take responsibility for any items lost in transit. Once the return for the products is being processed, Refund will be credited via the wallet within 7 working days.

What products are non-returnable?

For hygiene reasons we are unable to give refunds on our products unless they prove to be faulty or defective.  Orders that contain personalized items with personalization/monogramming cannot be cancelled, exchanged or refunded unless the product is faulty. 

How do I return unwanted goods?

  • Complete the returns information on the dispatch note and make sure to include it in your parcel before repacking. Please note if the returns information is not included, this will cause delays in processing your refund.
  • Repack your parcel and write on the returns address (supplied on the dispatch note or see below).

Once we have received the items and if appropriate, any packaging, a refund will be credited via the wallet within 7 working days

.Delivery Charges will not be refunded. 

How do I return a faulty or defective item?

Please contact us 03000424488 only whatsapp with full details of the faulty product and we will arrange for the item to be returned and subsequently inspected by a member of our quality control team.

The phone is manned at the following times:

  • Monday to Thursday: 12pm – 8pm
  • Friday 3pm – 8pm

Xpertmart .pk   has full rights to update Return and Refund policy without any prior notice.